ORIGINAL PAINTINGS: All sales of original artwork are final. No exchanges. No Returns.
DAMAGED PRINT: I am not liable for any damaged items incurred through the mail carriers. I can’t be held responsible for the mishandling of the mail domestically or internationally once it leaves my studio and depending on the damage incurred you may need to file a claim with the shipping service..
However, I am happy to handle this on a case by case basis with individual who are able to provide details and documentation of the damage. Creasing and bends can be flattened! If the order is a complete loss and I offer a reprint, I ask that you return the print to our studio in the original packaging. If the original packaging is damaged beyond repair you will need to purchase sturdy packaging from your local post office. You are responsible for shipping costs for replacement prints.
If your print is damaged after delivery I am unable to replace the print for free, so please take care of your print and place your art work away from possible water or heat damage, and handle with care when framing.
NOT DELIVERED / LOST / STOLEN: I am not liable for undelivered packages. If your package is marked “Delivered” and is nowhere to be found on your doorstep, please first ensure that you input the correct shipping address, you should be able to view this in you order confirmation email. If an incorrect address was in fact entered at check out and is delivered back to my studio I am happy to forward this to your correct address. If there are extra postage charges you will be sent an invoice for any additional shipping charges.
If the shipping address is correct and you never received your item you will need to personally contact the shipping carrier with your tracking number to try and resolve the issue. If that doesn’t work, please reach out to me so that we can find a resolve. Kasie@kbuart.com.
International buyers be aware you are responsible for any added customs, duties, import taxes, and border and handling fees, that may apply. I am not responsible for any delays due to customs.
Non-refundable
- Commissions: Custom, made-to-order pieces are final sale with no refunds or exchanges.
- Sale items: Items purchased on sale or clearance are non-returnable.
- Special orders: Items that were specially ordered for you are not be eligible for return.
- Personalized items: Items that have been customized are final sale.
- Deposit: If we start a project and it is cancelled after the deposit for any reason, the deposit covers my time spent on the project and will not be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Kasie.kbuart@gmail.com
Exchanges (if applicable)
We only replace items if they are defective or damaged beyond recognition. If you need to exchange it for the same item, send us an email at Kasie.kbuart@gmail.com with images of the package and the defective or damaged piece.
Need help?
Contact us at kasie.kbuart@gmail.com for questions related to refunds and returns.